Status: Pre-launch
Customer Support Triage Agent
Classifies and routes incoming support tickets before a human sees them.
The problem
Support teams spend significant time reading and routing tickets before any actual resolution work starts.
What it does
Reads incoming tickets, classifies urgency and topic, and routes them to the right queue or agent automatically.
Why Orvatos
Sits at the front of the support workflow within the Orvatos orchestration layer, feeding downstream agents or human teams directly.
Questions
What does a support triage agent do?
It reads each incoming ticket, determines its urgency and topic, and routes it to the correct queue automatically.
Can it resolve tickets itself?
Triage is its primary role; resolution capability depends on the specific deployment and will be detailed at launch.
New to agent orchestration? See our glossary →